We're looking forward to receiving your work order!

As part of our ongoing effort to improve our work order process, we have implemented a web-based program provided by Building Engines, Inc. This new program allows you to enter work order requests directly from your computer desktop or mobile device. Once the work order is completed, you will receive an email confirmation that the work has been completed and may review the information online. 

There are three ways to submit work orders with this new program: from your computer, via text, or with a convenient app. But before you’re able to use any of these methods, you’ll have to make sure the account associated with the home you work in is activated.

Once you have successfully activated your account, you can access Apple’s App Store or Android’s Google Play Store to download the corresponding mobile app: The Hive by Building Engines. The app will allow you to use the same username and password that you have previously set up and give you the ability to submit and track work orders on the go!

You can also create a work order with a few texts using the Building Engines feature Bengie.

Simply text “Hi Bengieto 236-443.

The automated response will have a link to click on: this will bring you to logging in to your house’s account.


If you’re having trouble logging in, please e-mail Sara Ruby at SaraR@PromiseCommunityHomes.org.

Having trouble submitting your work order?
Follow this link to watch a quick tutorial! https://buildingengines.wistia.com/medias/vyfefgzofd